Terms of Service

Service Area

Only Dry provides restoration and reconstruction services to property owners in Plum, Fox Chapel, Oakmont, and Murrysville. These terms apply to any estimate, work order, or service agreement entered into for a property located within these communities. If your property falls outside this area, we’re happy to point you toward a contractor who can help.

Estimates and Work Authorization

A verbal or written estimate from Only Dry is a good-faith projection of cost and scope based on the information available at the time of inspection. It is not a binding contract. The actual service relationship, including final pricing, scope of work, and timeline, is governed by a signed work-authorization form executed between Only Dry and the property owner or an authorized representative. Work does not begin on a loss until that authorization is signed, except where emergency mitigation is requested verbally to prevent further damage, in which case written authorization follows as soon as practical.

Payment Terms

Payment is due according to the terms stated in your signed work authorization or invoice. Only Dry accepts standard payment methods including check, major credit cards, and electronic payment where available. Late payments may be subject to the terms outlined in your specific work agreement. Any deposit requested for materials or scheduling will be disclosed before work begins.

Insurance Coordination

When a loss involves an insurance claim, Only Dry can document the damage, communicate with your carrier or adjuster, and prepare the records typically needed to support a claim. This coordination happens only with the property owner’s authorization and does not transfer responsibility for the claim outcome, deductible, or any coverage dispute to Only Dry. The property owner remains the policyholder and is ultimately responsible for payment of services not covered or reimbursed by insurance.

Scope of Work

The scope of work performed is limited to what is described in the signed work authorization and any subsequent written change orders. Conditions discovered after work begins, such as hidden moisture, structural damage, or additional affected materials, may require a revised scope and updated pricing before additional work proceeds. Only Dry will communicate any such changes before performing work outside the original authorization.

Licensing and Liability

Only Dry operates as a contractor within the Commonwealth of Pennsylvania and performs work in accordance with applicable state regulations governing contracting and restoration work. Our liability for any service performed is limited to the terms specified in the signed work authorization and applicable law. Only Dry is not responsible for pre-existing conditions, damage caused by third parties, or delays caused by factors outside our control, including insurance processing times or site access issues.

SMS / Text Messaging Terms

Only Dry runs a customer care text program for customers who contact us about our services. By giving us your mobile number and agreeing to receive texts (for example, by checking the text consent box on our contact or estimate form, or by telling us on a call that we may text you), you agree to these terms.

• Program: Only Dry customer care texts, sent from our business texting line.
• What we send: messages about your service request or project, such as appointment scheduling and reminders, technician arrival times, job updates, follow-ups after the job, and a request to review our work. We do not send marketing texts to anyone who has not separately opted in to them.
• Message frequency: message frequency varies based on your request and project.
• Cost: Msg & data rates may apply, according to your mobile carrier’s plan.
• Opting out: reply STOP to any message to stop receiving texts. You will receive one final message confirming you have been unsubscribed, and no further texts will be sent unless you opt in again.
• Help: reply HELP to any message for help or contact us at (412) 413-9234 or michael@katofskyconstruction.com.
• Not a condition of purchase: consent to receive text messages is not a condition of purchasing any goods or services from us.
• Carriers: mobile carriers are not liable for delayed or undelivered messages.
• Privacy: we never share or sell your mobile number or your text messaging opt-in data and consent with third parties or affiliates for their marketing or promotional purposes. See our Privacy Policy for details.

Dispute Resolution

If a disagreement arises regarding services performed, invoicing, or scope, we ask that you contact us directly first so we can review the specifics of your work authorization and work toward a resolution. Most concerns can be addressed through direct communication and documentation review before any further action is needed.

Contact

Questions about these terms, a current work authorization, or an active invoice can be directed to michael@katofskyconstruction.com or (412) 413-9234.